HOW TO MAKE A RETURN

1. Make sure your item fits our return criteria below.

2. Email us at service@crownbeautyco.com with:

   • Order #

   • Reason for your return.

   • Please specify if your item was a gift.

   • We will email back and provide further instructions. Returns will Not be accepted without prior authorization.

3. Send your package back to us via the most affordable shipping method of your choice. If available, we recommend noting the tracking number from your shipping label. Customer are responsible for any associated shipping charges.

4. Refunds will be issued once the items are received.

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RETURNS CRITERIA

• Items must be returned within 10 days of receiving it.

• All items must be unused.

• All items must be in the original packaging and in good condition.

• All shipping costs are the responsibility of the customer and is non-refundable.

• Upon inspection, the item has to be in resalable condition.

• Items with any of the following conditions cannot returned:

  • Items with broken product seals.

  • Items that have been damaged through customer use or abused.

 

Returned products will be inspected and if items are determined to be used, damaged or tampered with, will be non-refundable. 

 

TERMS & CONDITIONS

• Returns will be processed within 5-10 business days upon receipt of the package.

• The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

• We inspect all returns and reserve the right to deny or refuse a full refund based on the returned condition.

• Returns that don't meet our Return Criteria, including return instructions, are subject to delayed processing times, restocking fees, or denial.

• You will receive an email confirmation once your return has been processed.

• By purchasing from crownbeautyco.com, you accept these terms and conditions.